Support
Stuck? Let's sort it out.
The quickest route is email. A real person reads it:
kent.roksvaag@gmail.comInclude your iOS version and what you expected to happen; it halves the round-trips.
Common questions
What does the Drain-O-Meter measure?
+
It’s a score for your break habits. It starts at 100% and falls as your shift passes; logging an eye break, stretch, breathing session, hourly break or lunch adds points. The score is scaled to the activities in your routine, so a complete free routine can reach 100% too. It doesn’t measure physical energy. Your end-of-day check-in is where you say how you actually felt.
Which breathing exercises can I choose?
+
Pro includes guided box breathing and 4-7-8 breathing. Choose your exercises in the Exercises tab and follow the session timer. The free app includes one complete box-breathing preview.
What's free, and what needs Pro?
+
The free app includes posture cues, hourly breaks, look-away and slow-blink eye exercises, neck and chest stretches, reminders, Home and Lock Screen widgets, the Drain-O-Meter, daily check-ins, recent history and practical tips. You can also try one complete box-breathing session. Pro adds all ten stretches, all four eye exercises, box and 4-7-8 breathing sessions, adjustable timing, optional weather suggestions, and full history with deeper personal insights. Your saved choices are kept if a subscription lapses.
Reminders aren't showing up.
+
Check that notifications are allowed in iOS Settings → Notifications → Deskdew, and that a Focus mode isn't silencing them. Inside the app, open the Exercises tab: every exercise has its own bell, and tapping one asks iOS for permission if it hasn't been granted yet. Reminders only fire during the working hours and days you've set.
How do I add the widget?
+
Long-press your Home Screen or Lock Screen, tap the add/customise button, and search for Deskdew. The widget needs iOS 17 or later. It's part of the free version. It shows what you should be doing right now, and the check-in button works without opening the app or unlocking the phone.
Do I have to share my location?
+
No. Location is only used to show local weather, and you can search for a city by name instead. The app only ever asks for while-in-use access with reduced accuracy.
I work nights. Does the schedule handle that?
+
Yes. Set your working hours to end before they start (say 22:00 to 06:00) and Deskdew treats it as one overnight shift: breaks, posture flips, and your history all stay attached to the day the shift started.
How do I change my hours or my exercises?
+
Everything from setup can be changed later. Settings → Working hours covers your hours, lunch, and which days you work. The Exercises tab covers which exercises are in your day, how often each one comes, and which ones remind you.
How do I delete my data?
+
Settings → Privacy → Erase all data. It asks once to confirm, then removes your working hours, routine, activity history, check-ins, saved location and cached forecasts from the device, and takes you back through setup. It can't be undone. Deleting the app does the same thing. Either way it's free — deleting your own records is never a paid feature — and your App Store purchase is unaffected. There's no account and no Deskdew server copy. MET or Apple may retain limited request records under their own policies; see the privacy policy for details.
Can I stop Deskdew sending my location for weather?
+
Yes, completely: Settings → Weather. With it off, neither the app nor the widget contacts the weather service at all, and the cached forecasts on the device are deleted. Your routine keeps working; you just lose the weather-aware parts, like which break lands in the sun. Weather is off to begin with — setup explains what would be sent, and to whom, next to the switch, so nothing goes anywhere until you turn it on.
Where does the weather come from?
+
MET Norway (api.met.no), the Norwegian Meteorological Institute's free public API. On iOS, manual city search uses Apple's geocoding service.
How do I cancel my subscription or trial?
+
Open iPhone Settings → your name → Subscriptions → Deskdew to manage or cancel. Eligible customers can get a seven-day trial on the yearly plan; the app shows your eligibility and billing terms before purchase. Cancel at least 24 hours before the trial ends to avoid a charge. If notifications are allowed, Deskdew can remind you on day 5.
I got a new phone. How do I get Pro back?
+
Open Deskdew and tap Restore purchases on the plans screen, signed in with the same Apple ID you bought with. Subscriptions and the lifetime purchase both restore this way. Note that your schedule and history live on the old device only — Deskdew keeps no copy in the cloud.
How do refunds work?
+
All payments go through Apple, so refunds do too: visit reportaproblem.apple.com, sign in with your Apple ID, and choose the Deskdew purchase.